Being entirely functional, however, didn’t always allow them to talk about their huge breadth of products and services to customers as clearly they might. To remedy this, they asked us to create a new way of speaking that would have greater impact in store but would keep the Partnership’s unique language.
The black and white signage we introduced has kept the cleanliness of their visual heritage and a distinctly upmarket feel, whilst the introduction of witty imagery has given an extra emotional dimension that is really in keeping with John Lewis’ way of doing things.